PHOENIX LENDER SERVICES
Lender Services
Our Services
Phoenix Lender Services offers comprehensive outsourced SBA and USDA services to lending institutions nationwide. Our turnkey solution operates on a flexible cost basis with no minimum volume requirements. We organize our services across ten key functional areas:
Strategy
Phoenix understands that to achieve success, lenders must adopt a sophisticated approach to SBA and USDA lending strategies. Identifying key markets and industries while maintaining robust risk management and compliance is essential for both operational efficiency and regulatory success.
To build a compliant and scalable SBA and USDA lending platform, lenders must first define their strategy and implement the necessary technology to meet those objectives. Phoenix provides lenders with the tools and expertise to maximize their strategic potential.
Pre-Approval
Quickly evaluating and structuring eligible SBA and USDA loans is crucial to establishing a competitive lending program. Phoenix assists by providing:
● Lender training on SBA and USDA rules and regulations.
● Development of effective term sheets.
● Review of credit memos prior to submission to credit committees.
Our team is readily available to answer questions and guide lenders toward eligible loan structures.
SBA Loan Underwriting
Scale your SBA lending operations efficiently with Phoenix’s Loan Underwriting services. Lenders nationwide rely on our team to help underwrite SBA loans effectively while offering top-tier customer support for borrowers.
● Ensure compliance with rigorous SBA requirements.
● Expand your SBA department with a cost-variable, full-scale solution.
● Enhance borrower experiences with expert support.
SBA Loan Underwriting is available as a standalone service or as part of a full-service lender partnership.
Processing & Closing
Phoenix helps prepare and submit application packages to the SBA and USDA, ensuring timely receipt of “Authorization” under the SBA 7(a) and various USDA business loan programs. Additionally, Phoenix helps manage and coordinates all required third-party services, such as searches, verifications, certifications, insurance, third-party reports, and loan documentation.
We tailor our services to meet the internal requirements of each lender, coordinating directly with operations and assisting with the preparation of boarding sheets.
Loan Sales
Phoenix helps prepare bid sheets to share opportunities with prospective secondary market purchasers. We assist on all sale documentation and facilitate loan transfers and sales with these purchasers, as well as the SBA and USDA’s Fiscal Transfer Agent (FTA).
Loan sales are typically settled within ten business days of full loan funding and collateral perfections.
Servicing & Operations
Phoenix helps service loans on behalf of lenders in compliance with SOP 50 57 standards and the lender’s internal policies.
Our servicing functions include billing, collections, payment processing, and SBA and USDA reporting. Phoenix employs industry-leading software for SBA and USDA loan servicing. All transactions are coordinated through lender-managed accounts, ensuring complete transparency and compliance.
Loan Audit
Phoenix’s Documentation Department prepares an electronic purchase package (10-Tab) to ensure all necessary items for SBA and USDA guarantee repurchase submissions are organized and readily available for future needs.
We also maintain comprehensive tracking systems for reporting requirements and insurance as outlined in the Authorization.
Portfolio Management
Phoenix implements proven controls designed to address inherent and residual risks in SBA and USDA portfolios. Our portfolio management strategy focuses on monitoring, assessing, and addressing risks.
Special Assets
Phoenix offers intensive servicing, including interim servicing actions, workout and modification support, and execution of liquidation or litigation plans.
We provide the resources necessary to manage these tasks effectively, ensuring proper documentation of reported events and adequate file management to protect lenders during liquidation processes.
Multi-Draw and Construction Monitoring
Phoenix’s Construction Multi-Draw Department is dedicated to streamlining credit portfolio management for our valued lenders. We oversee every aspect of construction draw management, ensuring a seamless and efficient process from start to finish.
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